Privacy Policy

Last Updated: January 15, 2025

Your Privacy Matters

Airflow Quality Experts ("we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or use our services.

1. Information We Collect

We may collect the following types of information:

  • Personal Information: Name, email address, phone number, service address, and payment information when you request services or contact us.
  • Usage Data: Information about how you interact with our website, including IP address, browser type, pages visited, and time spent on pages.
  • Cookies: Small data files stored on your device to improve your experience and analyze website usage.

2. How We Use Your Information

We use your information to:

  • Provide and improve our HVAC services
  • Schedule appointments and communicate about your service requests
  • Process payments and send invoices
  • Send you promotional offers, tips, and updates (you can opt-out anytime)
  • Respond to your inquiries and provide customer support
  • Analyze website usage to improve our online experience
  • Comply with legal obligations

3. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

  • Service Providers: With trusted third-party vendors who help us operate our business (e.g., payment processors, email services)
  • Legal Requirements: When required by law, court order, or government regulation
  • Business Transfers: In connection with a merger, sale, or acquisition of our business
  • Protection: To protect the rights, property, or safety of our company, customers, or others

4. Data Security

We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

5. Your Rights

You have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your information (subject to legal requirements)
  • Opt-out of marketing communications
  • Disable cookies through your browser settings

6. Cookies and Tracking

Our website uses cookies to enhance your browsing experience, remember your preferences, and analyze site traffic. You can control cookie settings through your browser, but disabling cookies may limit some website functionality.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

8. Children's Privacy

Our services are not directed to children under 13 years of age. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this policy periodically.

10. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

Airflow Quality Experts

Phone: 305-879-2339

Service Area: Miami-Dade & Broward County, FL

Contact Form: www.airflowquality.org/contact

By using our website and services, you acknowledge that you have read and understood this Privacy Policy.